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    Shipping Policy – Lilly & Winston

    At Lilly & Winston, we aim to deliver your order as quickly and efficiently as possible. Below you’ll find everything you need to know about our shipping process.

    1. Processing Time

    • All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

    • You will receive a confirmation email once your order has been dispatched.

    2. Shipping Destinations

    We currently ship to the following regions:

    • United Kingdom (mainland and Northern Ireland)

    • Select European countries

    • [Optional: If you ship worldwide, add “International shipping available”]

    If your country is not listed at checkout, please contact us at info@lillywinston.nl and we’ll see what we can do!

    3. Shipping Rates

    Shipping costs are calculated at checkout based on your location and order weight.
    Typical rates include:

    • UK Standard Delivery: £3.95 (Free on orders over £75)

    • UK Express Delivery: £6.95

    • EU Delivery: Calculated at checkout based on destination and weight

    • International: Rates vary

    4. Estimated Delivery Times

    • UK Standard: 2–4 business days

    • UK Express: 1–2 business days

    • Europe: 4–8 business days

    • International: 7–14 business days (varies by location)

    Please note that delays due to customs, strikes, or courier issues are beyond our control.

    5. Tracking Your Order

    All parcels come with a tracking number, which you will receive via email once your order has been shipped. If you don’t receive tracking info, check your spam/junk folder or contact us.

    6. Incorrect or Undeliverable Addresses

    Please double-check your shipping address before placing an order. Lilly & Winston is not responsible for orders sent to incorrect or incomplete addresses.
    In case a package is returned to us, we’ll contact you to arrange reshipment at your expense.

    7. Customs & Import Duties (For International Orders)

    For orders shipped outside the UK, local customs, taxes, or import duties may apply. These charges are the buyer’s responsibility and vary by country.

    8. Lost or Damaged Packages

    If your parcel is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date at info@lillywinston.nl. We’ll do our best to resolve the issue with the courier.

    9. Contact Us

    If you have any questions about your shipment, feel free to reach out:
    Email: info@lillywinston.nl
    Business Hours: Monday–Friday, 9:00–17:00 (UK time)